Printer cover will not open

[Dmt19]

The ink is low on my officejet 5230 printer and I wish to change it.  However each time I try to open the cover to access the ink cartridges, it opens about 2 to 3 CMs and then a message appears on the display - “The cover or door must be closed to continue. Check that it is completely closed.  Notice: to avoid damage to the cartridges, keep the door closed whenever possible.”

I have switched the printer on and off, I have hard reset by removing the power and restoring it.  Nothing works.

[Betty0610]

@Dmt19

Welcome to the HP Support Community.

Try connecting the Printer to a different wall outlet directly.

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

[Dmt19]

Hi,

thank you for the suggestions.  I have tried both and nothing has changed.  The printer is running on the latest level of driver / firmware.

brgds,

Derek

[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!