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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Printer crossing out signature box

Create an account on the HP Community to personalize your profile and ask a question
11-04-2021 08:00 AM
The printer is not aware of what it is printing.
Whatever structure is used to construct the signature box is perhaps not translating into something the printer can understand.
Open a PDF form in Adobe Reader DC
Print the form as an image - no translation needed.
If the file will not print due to unusual content (odd fonts, color schemes, tables, other oddities), print the file as an Image. Image printing does not require the printer software to translate file content.
- Open the offending document in Adobe Reader DC
- Click Print icon > Set other options on the menu > Click Advanced button
- Set the printer select the colors (Optional)
- Select Print the PDF file as an image
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References / Resources
Adobe Reader DC – Install Whether You Use It or Not
If you have not done so,
Reinstall / Update your PDF Reader (Adobe Reader DC /Optional Foxit Reader)
HINT: Watch out for and UNCHECK unwanted extra software
NOTE: Adobe Reader DC software can be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.
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HP Printer Support Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP ENVY Photo 7855 All-in-One Printer
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