Printer displaying Jam error. No Jams

[KatieMc1]

This printer has had minimial use over the last several years due to having a company-supplied printer (no longer have that). I have been trying to use it and at first the ink was clogged, doing a couple print head cleans seemed to help, but then it started doing it again. I’m sure I just need new cartridges. Now it is telling me there is a paper jam and it can’t print. I have tried resetting, unplugging, etc and it is still saying there is a jam, but I can’t locate a jam anywhere. 

is there any way to make this work again? I really need my printer! 

[A_Gayathri]

Hi @KatieMc1 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet 6962 is displaying a paper jam error even though there is no visible jam, there are a few steps you can take to troubleshoot and potentially resolve the issue:

Check for any small pieces of paper:

• Make sure to check all possible areas for paper jams, including the input and output trays, rear access door, and the ink cartridge access area.
• Use a flashlight to get a better view, as sometimes small bits of paper can be difficult to see.

Reset the printer:

• Turn off the printer, unplug it from the power source, and wait for at least 60 seconds.
• Plug the printer back in, turn it on, and check if the error persists.

Check the paper path:

• Open the printer and check the entire paper path to ensure there are no obstructions. Look for any torn pieces of paper or foreign objects.

Inspect the rollers:

• Check the rollers for any debris or obstruction. Clean the rollers with a lint-free cloth moistened with water, if needed.

Update or reinstall the printer drivers:

• Sometimes, driver issues can cause false paper jam errors. Ensure that you have the latest printer drivers installed. You can download them from the HP website.

Perform a hard reset:

• Turn off the printer and disconnect all cables.
• Press and hold the power button for at least 15 seconds.
• Reconnect the power cable and turn on the printer.

Check for firmware updates:

• Visit the HP support website and check for firmware updates for your printer. Installing the latest firmware may resolve certain issues.

Replace ink cartridges:

• If you suspect that the ink cartridges are causing the problem, try replacing them with new, genuine HP cartridges.

I hope this helps. 

Take care and have a good day.-

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[KatieMc1]

 I tried all of those things and still no luck. I’m getting this error too

[A_Gayathri]

@KatieMc1 ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!