Printer displays error code

[KarenZ63070]

I keep getting error code B336EC67 after printer prints.  Please assist.

[Jay_G24]

Hi@KarenZ63070,

I'd like to help!

I understand you are receiving a "B336EC67 " error on the printer screen.

We can perform a factory defaults on the printer to resolve the issue

 To restore the printer to the original factory defaults

1.From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Printer Maintenance.

3. Touch Restore.

4. Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[KarenZ63070]

Thank you for the assistance!

I did exactly what you said and it worked.  No issues since.

(sorry, I replied yesterday, but it didn't post)

Thanks again!

[Jay_G24]

Thank you for getting back to me.

I am glad the issue is resolved.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!