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‎09-09-2020 04:32 PM

HP Recommended
Product: HP OfficeJet 5740
Operating System: Microsoft Windows 10 (64-bit)

I purchased 2 new cartridges (black and tri-color) style 62 for my HP OfficeJet 5740 printer. These are the same type that I used before.  I get the message "Remove and reinstall the indicated ink cartridge, making sure it is correctly  installed and then touch OK.  My pages always print blank, so I figured it was the ink and hence I bought new cartridges.  Any ideas?

1 person had the same question
1 REPLY 1

‎09-10-2020 01:31 AM

HP Recommended

Hi,

This is probably a faulty cartridge, can you see the Black cartridge (a Circle) or the Tri-Color (3 dots) indicated above or below the error message?

 

Please remove the indicated cartridge and close the door, ensure you may print using a Single Cartridge Mode.

 

Please let me know what exact cartridge is indicated, and if you may print by removing the specific cartridge.

 

Shlomi



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