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‎10-18-2019 08:04 AM

HP Recommended
Product: HP Deskjet 3050A J611 series printer
Operating System: Microsoft Windows 10 (64-bit)

My printer no longer prints cyan or yellow and ink levels are normal. In fact, the same happens with a new cartridge of genuine HP ink. I have run HP's diagnostic test and no issues were discovered.

I have cleaned the print heads several times with no success. A print of the test page is not recognised when I scan it for alignment. If anyone knows a solution please help.

1 REPLY 1

‎10-21-2019 05:10 AM

HP Recommended

@hScott,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues with the print quality.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/product/hp-deskjet-3050a-e-all-in-one-printer-series-j611/4311836/docum...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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