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Printer ejecting blank pages from certain programs

HP Recommended
Deskjet 3050 J610
Microsoft Windows 10 (64-bit)

I can't print from MS Paint on either computer that the printer is linked to, nor MS Photos. I can print from webpages, but anything else just leads to blank pages being ejected. I have tried changing the file format of the images I'm trying to print, restarted both the printer and the computers several times etc. I finally uninstalled the software and removed the driver. I reinstalled the software and driver.

 

It still isn't letting me print from paint. I have no idea what changed that caused this but I'm running out of ideas as to how to remedy it. If anyone has any advice, I would appreciate it.

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HP Support Agent
HP Support Agent
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HP Recommended

@betbetbet, Welcome to the HP Support Community!

 

I understand the printer is printing blank pages from Paint. Let us try these steps:

 

Try making a standalone copy in black and color to check if that works. By this, we can conclude if this is a hardware or a driver issue.

Try printing documents like PDF, Word to check if that prints.

 

Also, to isolate the issue, check the ink levels, clean the ink cartridges, and print a quality report as shown in this document - Fixing Poor Print Quality

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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