Printer endlessly reboots

[BostonJ]

The printer keeps rebooting. It starts up, initializes, then appears to be ready to print/copy/whatever -- like you just pressed on the screen to wake it up. About 1 minute later, it reboots itself and repeats continuously. The printer has been in my office working as expected, then I went away for 3 days and when I came back it's doing this for who knows how long.

[KrazyToad]

@BostonJ

Welcome to HP Support Community

I would like to help

- Turn on the printer.

- Wait until the printer is idle and silent before you continue.

- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

- Remove the ink cartridges from the printer.

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

- Wait at least 60 seconds.

- Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to a wall outlet.

- Reconnect the power cord to the rear of the printer.

- Turn on the printer, if it does not automatically turn on.

- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

- Reinsert the ink cartridges, and then close the ink cartridge access door.

- If you receive a prompt to print a calibration page, do so.

Next ensure the printer has the latest Firmware https://support.hp.com/in-en/document/ish_1776648-1643972-16

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[BostonJ]

Thanks for the response. The problem is that it never gets to sitting idle before rebooting, and it turns out the network was to blame. I got this fixed and I will post how as another message.

[BostonJ · Accepted solution]

This was resolved by simply doing a standard menu-driven factory reset (no "hard" reset/PRAM, etc.). In my case it was more challenging than expected though, and I'll document in case it's useful to anyone hunting for answers.

First off, the printer is exclusively used wirelessly, and has no cables connected other than power. Because it is used in a group setting, there is a non-trivial password set on it blocking access to most interesting menu options, like factory reset. Unfortunately, it was a failing endeavour to type in the 16 character generated secure password using the screen keyboard (:eyeroll:) given that it would reset so quickly after allowing you to use the menu system. For the record, I could enter the password, but it would always restart before I could do the reset process.

I had read in some other posts suggestions that routers/other device's print jobs/etc. could be causing the issue, so I blocked the device from connecting to my WAP and that did stop the recycling long enough to enter the password and reset. I'm not so sure that other devices had anything to do with it though as they never were reset. My network is fairly sophisticated compared with a "home" setup, with managed devices and the routher/switches/etc. that weren't touched in resolving this. I just did the equivalent of unplugging the (wireless) network wire. The same reservation was re-granted when I un-blocked the device & other devices continue to be able to print as they did before without any required reconfiguration.

In other words, I'm skpetical about claims that it's anything other than a bug within the printer that has to do with the network. That no other devices required restarts or configuration changes except the printer seems to agree.

[KrazyToad]

I'm glad you got this sorted out

Drop us a message anytime you need help

Thank you