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Locked

‎09-28-2021 11:13 PM

HP Recommended
Product: HP OfficeJet Pro 9019
Operating System: macOS 11.0 Big Sur

Yet again I wake up to an error code on the printer 01B3B8E6 and have unplugged and restarted computer but still blue error screen!

 

Category:
49 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-02-2021 02:47 PM

HP Recommended

 @rjsb

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Let's try a power reset on the printer

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted.  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping 

ECHO_LAKE
I am an HP Employee

View solution in original post

2 people found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎10-02-2021 02:47 PM

HP Recommended

 @rjsb

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Let's try a power reset on the printer

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted.  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping 

ECHO_LAKE
I am an HP Employee

2 people found this reply helpful
Was this reply helpful? Yes No
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