Printer error - Printer Status Unknown

[Tinana4650]

My printer recently began saying it was offline whenever I tried to print, but today it says Printer Status Unknown.  I have run the trouble shooter and tried as many suggestions as I could glean from the app screen.  Has anyone else experienced this problem and what did you do to correct it?  Thank you.

[Jay_G24]

 Hi @Tinana4650,

I'd like to help with the printer connectivity issue.

To assist better -

• What device are you using the printer with, a Windows computer, Mac, Android or an iPhone?
• How is the printer connected to the device USB or wireless?

If wireless

• What is the status of the wireless light on the printer, steady or blinking?
• Is the printer connected to a home or public network?
•  I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?

Meanwhile, run Print and Scan Doctor-

 Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
   • If your printer in not in the list, turn it off and on, and then click Retry.
   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
4. If a screen prompts you to turn on printer updates, click Yes.
5. If a screen prompts you to make your printer the default printer, click Yes.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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