Printer error code: 0x610000d3

[BHhouse]

HP Officejet Pro X476dw MFP. Printer failure

error code: 0x610000d3

[Rachel571]

Hi @BHhouse,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code 0x610000d3 on an HP Officejet Pro X476dw MFP typically indicates a printer failure related to a carriage jam or ink system issue. Here are some steps you can follow to troubleshoot and potentially resolve this issue:

Step 1: Reset the Printer

1. Turn off the printer: Press the power button to turn off the printer.
2. Disconnect the power cord: Unplug the power cord from the back of the printer and from the wall outlet.
3. Wait: Allow the printer to sit idle for at least 60 seconds.
4. Reconnect the power cord: Plug the power cord back into the wall outlet and then into the printer.
5. Turn on the printer: Press the power button to turn on the printer.

Step 2: Check for Paper Jams

1. Open the printer: Access the paper path by opening the printer's doors and trays.
2. Remove any paper jams: Carefully remove any jammed paper. Check the entire paper path, including the input and output trays.
3. Inspect for obstructions: Look for any small pieces of paper or other obstructions that might be blocking the carriage movement.

Step 3: Check the Printhead and Cartridges

1. Open the printhead access door: Locate the printhead and cartridges inside the printer.
2. Remove and reseat the printhead and cartridges: Ensure that the printhead and cartridges are properly seated. If necessary, remove and then carefully reinstall them.
3. Clean the contacts: Use a lint-free cloth slightly dampened with distilled water to clean the electrical contacts on the printhead and cartridges.

Step 4: Perform a Printer Firmware Update

1. Check for updates: Visit the HP support website and check if there are any firmware updates available for your printer model.
2. Install the update: Follow the instructions provided on the website to download and install the firmware update.

Step 5: Perform a Printer Maintenance Cycle

1. Access the printer menu: Use the printer's control panel to navigate to the maintenance or settings menu.
2. Run the maintenance cycle: Perform any available maintenance tasks such as printhead cleaning or alignment.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support