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‎10-29-2026 04:28 PM

HP Recommended

Keep getting a printer error on my desktop when I try to print on HP27BE57. Its an HP smart tank 7600.

Tried clearing out all print jobs in que and rebooting the printer a few times. It wont print off my desktop but it will print using my smart phone. full of paper and ink so Im good there. 

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2 REPLIES 2

‎10-30-2026 07:28 AM

HP Recommended

Hi @Buffy68,

Since it prints from your phone, the problem is on the PC side:

  1. Clear the print spooler: press Win+R, type services.msc, stop "Print Spooler", delete everything in C:\Windows\System32\spool\PRINTERS, then start Print Spooler again.
  2. Remove the printer in Settings → Printers and add it again with HP Smart.
  3. Run HP Print and Scan Doctor.
  4. Make sure the PC and printer are on the same network.

I am proudly Mexican, a Computer Systems Engineer and an HP Community volunteer (not an HP employee).
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‎11-03-2026 11:40 AM

HP Recommended

Hi @Buffy68,

Just checking in: were you able to solve the issue with the steps above? If it worked, please click "Accept as Solution" on the reply that helped so others with the same problem can find it, and the "Yes" button. If not, let me know what you see and I'll gladly keep helping.

I am proudly Mexican, a Computer Systems Engineer and an HP Community volunteer (not an HP employee).
Did this reply help? Click the "Yes" button below to say thanks.
Did it solve your problem? Please click "Accept as Solution" so others with the same issue can find it.
Please keep the conversation in the thread and never post personal data (serial number, email, phone or address).

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