Printer error door is open when closed

[cantgetittowork]

My printer is new out of the box and it cannot print as I get the error message that the cartridge door is open, but in fact the door is actually closed. I have tried all of the other suggestions of looking for papers or jams (there is none), unplugging the power cord for a minute and then resetting.

The door is closed, but my printer still thinks its open. I'm guessing it is a sensor issue but I don't know where the sensor is and how to fix it. Can anyone give me some suggestions before I have to simply return it?

[Betty0610]

@cantgetittowork'

Welcome to the HP Support Community.

Let's try a firmware update: https://support.hp.com/in-en/document/c02919168

Are there any loose plastic coverings inside the Printer?

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[cantgetittowork]

I checked the printer and it said firmware is up to date.

I tried a cold reset to the original factory settings and that actually allowed me to print a test page. But then the same error comes back up pretty immediately.  Tried the reset a second time (with a second test page) using my phone and the HP app and the error message did not show up until 30 minutes later.

At no point of either reset did I open back up the printer door, so the two test pages printed fine but then same error message comes up even though door was never opened since the test page printed. I have to believe this is a software issue. This is a new printer out of the box. Do you have any more suggestions as I would like to avoid having to return this to the store during a pandemic period. 

Thanks.

[Betty0610]

Make sure the Printer set up the right way: https://support.hp.com/in-en/product/hp-officejet-pro-8030-all-in-one-printer-series/24208734/model/...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!