Printer error envy 7640

[Crazymom2000]

My envy 7640 printer is a year old. I’ve never had issues but now I got an error message when I unplugged to restart I know have this

 any suggestions??

[Raj2111]

Hi @Crazymom2000 

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Make sure the IPV4 is enabled.

From the home screen on the printer control panel, swipe the display to the left, and then touch Setup.

Touch Network Setup, and then touch Advanced Settings.

Turn off IPv6, and then touch Yes to confirm.

Use the Wireless Setup Wizard from the printer control panel display to set up wireless communication.

1. From the printer control panel, touch (Wireless).

2. Touch Settings.

3. Touch Wireless Settings.

4. Touch Wireless Setup Wizard.

5. Follow the display instructions to complete the setup.

Try to print.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

-Regards,

Raj-HP Support