Printer error keeps asking me to take out cartridge and put in again I have done this numerous time

[Lillian651]

Asking me to take out cartridges and put them back in

[Nal_NR]

Hi @Lillian651,

Welcome to the HP Support Community. 

I'd like to help!

Are you using genuine HP Ink cartridges or refilled ink cartridges?

Did you try to update the printer firmware?

Let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector. 

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove the USB cable, if present.

Wait for 2-3 minutes, and press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight into a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till the warm-up period finishes and the printer is idle.

You may go through the steps suggested in this support document for - HP ENVY, HP DeskJet Printers - Resolving 'Ink Cartridge Problem' Error

Alternatively, please go ahead and update the firmware - HP Printers - Updating or Upgrading Printer Firmware

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Lillian651,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @Lillian651

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.