Printer error not solved after "unplug, wait, plug back in" fix

[Get1TDone]

I purchased new ink cartridges directly from HP, installed new ink cartridges (by the way the printer indicates the blue and black cartridge are almost empty), and have an error message so I can't print anything. I used the recommendation to unplug, wait, plug back in the printer- error remains. I pulled the cartridges and with soft lint free cloth gently wiped the metal plate on each cartridge and reinstalled - error remains. Now what?

After spending more than $120 to get new ink cartridges and purchasing directly from HP to ensure the quality of the ink cartridges - this is what happens?

UPDATE- read response to similar post made on 8-15-23 and followed the instructions (again) for power down/drain and restart. And downloaded updated and installed it to my printer - still no luck. Now What?

[Irfan_06]

Hi @Get1TDone ,

Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your Printer.

Please follow the steps below to fix the issue.

Perform a power drain on the printer.

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

Update the printer firmware by clicking on the link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

I hope this helps.
Take care and have a great day ahead!

Irwin6
HP Support

[Get1TDone]

As I noted in my original post - I tried that and it didn’t work. As noted as an update in my original post, I also downloaded the most current software - that didn’t fix it. 

I have also purchased a second cyan cartridge and tried loading that and still get the same error - even after doing the power down/drain and restart with the new cartridge. I know the cartridge I bought directly from HP and the second one I purchased from the store are full of ink - when I shake each of them I can hear the ink moving around inside. 

 I have also gently wiped the metal “pad” on the outside of the cartridge with a lint free cloth - still the error. 

What now?

[Irfan_06]

Hi @Get1TDone,

As you have already tried all the troubleshooting steps, this could be a hardware issue with the unit and may need repair.  

  

I have sent you a private message with this information. 

  

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Take care and have a great day ahead! 

Irwin6

HP Support