Printer error state issue

[WWGLV]

I have a Laserjet Pro MFP M180nw printer attached to the network at our shop. Until about two weeks ago it was working properly. The issues I am about to describe are tied to one of the shop's computers only. No matter what I do I cannot print anything from this one computer. All other computers in the shop will print to the printer either over the wired network or wirelessly without issues. I have uninstalled and installed the printer about a dozen times now, but the issue still exists. I have run the HP repair tool (HPPSdr) at least a dozen times as well. It will tell me it has fixed a port issue and a queue issue and when I open the HP printing APP it will show the printer is ready for use. However, when I print nothing happens. When I check the printer status under Windows printer settings it will show that the printer is the default printer but in a state of error, is offline, or that the driver is not available. I have tried to install the printer through the Windows control panel, and it will see the printer and install the drivers, however when I try to print it tells me the printer is in an error state. No matter what I do, including removing the printer, using the fix-it tool, and restarting Windows, the printer will not print. Oddly, I can print a test page from the HP fix it tool but that is it. Nothing else will print where it used to before. No changes were made to the computer or network. I have tried it over a wired network connection, wireless network connection and directly using a USB cable. Nothing works. I can, however, log into our Alaska server from our Las Vegas location on this computer and print to the printer over the network from the Alaska server just fine. Again, this is all tied to one computer that was able to print to the printer from the HP app as well as other programs without issue. Windows is up to date and there has not been any change to this computer that I am aware of. I am the principal user of it and have Admin access to it. Any assistance would be greatly appreciated. 

[Echo_Lake]

@WWGLV

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

I appreciate your efforts to try and resolve the issue.  Let's try these steps to resolve the issue: 

Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

Root level uninstall and reinstall printer drivers:

• Go to Control panel – Programs and feature – Select all the HP Laserjet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[WWGLV]

Hi, i tried the solution recommended and it did not correct the issue. I have tried to install this printer using a direct USB cable, over our network, and using wireless. The HP app will say the printer is online but will fail to print a test page. I can install the printer under windows as well with the same issue. I can see it. I cannot use it. And it seems to be only one computer out of the whole shop with this problem. A computer that was working with the printer was fine until one day it stopped. I am ready to dumpster this thing. No matter what I do it will not print and will not tell me exactly what the error is. 

[WWGLV]

So an update - I can scan no problem now. I just cannot print. 

[Echo_Lake]

@WWGLV

Thank you for posting back. 

This requires remote assistance, please reach out to the HP Support in your region for further troubleshooting steps.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!