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‎06-01-2025 01:12 PM

HP Recommended
Operating System: Microsoft Windows 11

Printer (ENVY 6400) works fine with iPhone and an old Macbook Pro, but will not print from HP ENVY laptop. Keep getting "error state" message even though I have no wifi network issues. Tried deleting and reinstalling printer, no change. Is this a Windows bug? Should I just use Apple devices instead?

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1 REPLY 1

‎06-03-2025 01:22 AM

HP Recommended

@rbs4520, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding Error State Message on Windows for HP ENVY 6400 Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

If your HP ENVY 6400 printer is working fine with your iPhone and Macbook Pro but is showing an "error state" message on your HP ENVY laptop, it could be due to a variety of reasons. Here are some steps you can follow to troubleshoot and resolve this issue:

Check Printer Connection and Status

  1. Printer Connection: Ensure that your HP ENVY laptop and the printer are both connected to the same network.
  2. Printer Status: Make sure the printer is turned on, filled with paper, and has sufficient ink or toner.

Update Printer Drivers and Firmware

  1. Update Drivers:
  2. Update Firmware:
    • Ensure the firmware of your printer is up-to-date by following the instructions provided here.

Run Windows Troubleshooter

  1. Open Settings > Update & Security > Troubleshoot.
  2. Select Printer and then click Run the troubleshooter.

Restart Print Spooler Service

  1. Press Win + R to open the Run dialog, type services.msc, and press Enter.
  2. Find Print Spooler in the list, right-click on it, and select Restart.

Check for Windows Updates

  1. Ensure your Windows operating system is up-to-date. Go to Settings > Update & Security and check for updates.  

 

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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