10-27-2020 09:33 PM
Printer has worked fine with hp laptop, surface pro, phones, tablets etc. Just bought a dell laptop for my daughter and I just keep getting an error when I try to print. I've done the print doctor but it just loops me around to keep reinstalling the drivers and software. Troubleshooter didn't detect any issues. Just keep getting error. It will let me print an "internal"test page but not the rest page in windows. After several hours, I'm at a loss.
10-31-2020 10:41 AM
I'd like to help!
Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.
First, unplug the USB cable from the printer if present.
- Go to Control panel – Programs and feature – Select all the HP printer entries and uninstall them.
- Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
- Restart your computer.
- Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
- Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
- Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".
- Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
- Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
- Under print server properties, go to drivers - remove any entry there as well.
- Again, go running window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
- Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.
- Now restart your computer again.
- Open the Run window again, type “services.msc” and press ok to get services window.
- Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
- Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
- Repeat the same exercise on “Function Discovery Resource Publication” as well
- Windows image acquisition stop and restart the service
Install all the available Windows updates
If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps on how to do a Windows Update to install all accessible operating system update.
If you are accessing Windows 10, then these steps are for you.
- Hit the Start menu and write an update. After that, click on the “Check for updates” option.
- Tap on the “Check for updates” option.
- After clicking on that option, Windows will install the updates automatically.
- When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.
Reinstall the drivers from the Software and drivers page
Hope this helps! Keep me posted.
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11-01-2020 01:13 PM
I really appreciate the help. Unfortunately, still no luck. I followed all the steps. I didn't see when or how I was supposed to re-add the printer and when I clicked your link to add the software, it just spins and spins. I attempted to add using Windows, but just said driver unavailable. Then I tried the HP print doctor, but that failed too.
11-01-2020 03:22 PM
Install the printer using the Windows built-in drivers-
Set Windows Update to automatically download driver software
Confirm that your computer is set to automatically download driver software.
In Windows, search for and open Change device installation settings.
In the Device Installation Settings window, select the Yes option, and then click Save Changes.
Install the built-in print driver over a network connection with Windows 10 or Windows 8.
In Windows, search for and open Control Panel.
Click Devices and Printers, and then click Add a printer.
On the Choose a device or printer to add to this PC window, select your printer, click Next, and then follow the on-screen instructions to install the driver. If your printer is not in the list, continue with these steps.
Click The printer I want isn't listed, and then select Add a local printer or network printer with manual settings.
Select the port to be used by your printer, such as USB001 for a USB connected printer, and then click Next.
Click Windows Update, and then wait for the print drivers to update.
Click HP, Hewlett-Packard, or Hewlett Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.
If your printer is in the list, select it, click Next, and then follow the on-screen instructions to install the driver.
If your printer is not in the list, click the back arrow in the upper left corner of the window two times to return to the Find a printer by other options step, and then continue with these steps.
Select Add a printer using TCP/IP address or hostname, and then click Next.
Select Autodetect from the Device type drop-down list.
Type your printer IP address into the text box, and then click Next.
To find the printer IP address, print a Wireless Network Test report or a Network Configuration page.
Wait for the computer to connect to the printer, and then click Next to install the print driver.
Keep me posted!
11-02-2020 07:38 AM
Create a new user account and then try and install the printer -
Tap the Windows icon.
2. Select Settings.
3. Tap Accounts.
4. Select Family & other users.
5. Tap "Add someone else to this PC."
6. Select "I don't have this person's sign-in information."
7. Select "Add a user without a Microsoft account."
8. Enter a username, type the account's password twice, enter a clue and select Next.
9. Tap the Windows icon.
10. Select the User icon at the upper left corner of the Start menu.
11. Select the new user. You'll then sign into your account with your password from step 8.
Follow the above steps to install the printer
Let me know how this goes!
11-02-2020 07:29 PM
still get error. so I decided to try and connect via cable and it worked. Which is great, but super annoying too because I still can't print wirelessly on my daughter's laptop. Does that help figure out what is going on?