Printer error

[LouiseSc]

My printer keeps saying "there is a problem with the printer. Turn the printer off then on". So I do this, then have to remove from my chromebook, find the printer again, THEN I can print! I can then print for 5 - 10 mins before I have to go through this whole process again.... any ideas?!?

[Betty0610]

@LouiseSc

Welcome to the HP Support Community.

Does this happen while copying too?

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Try a firmware update too: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!