Printer error

[putsy11]

Suddenly all 3 of our HP OfficeJet Pro 8610 got the same error message (missing or failed printhead) and won't print.

I can't find any information on HP website that addresses this issue. FYI, these devices were at different locations, but all failed at the same time

[Garp_senchau]

@putsy11, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP OfficeJet Pro 8610 is showing a "missing or failed printhead" error, here are steps you can take to resolve the issue:

Reset the Printer:

• Turn off the printer using the power button.
• Wait for a moment, then unplug the power cord from the printer.
• Unplug the power cord from the wall outlet.
• Wait about 60 seconds.
• Plug the power cord back into the wall outlet and the printer.
• Turn on the printer.

Remove and Reinstall the Printhead:

• Open the printhead access door.
• Wait until the carriage stops moving.
• Lift the latch on the printhead carriage.
• Remove the printhead gently.
• Make sure there is no debris, dust, or ink residue on the contacts or nozzles.
• Reinstall the printhead securely and lower the latch.
• Close the printhead access door.

Update Printer Firmware:

• Ensure your printer has the latest firmware, as updates can resolve connectivity and printhead detection issues. Refer to the printer's settings menu for updates.

Check for Faulty Printhead:

• If the error persists, the printhead might be faulty. Consider replacing the printhead if it's under warranty. For warranty options, consult the HP Warranty Check.
• You can order a replacement printhead from the HP Parts Store or consult HP Support for guidance.

Also, you may refer to this guide: HP Inkjet printers - Printhead errors | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,