Printer error

[wolfie2120]

I have a 2016 Pro 277DW printer and I am getting an error message that states "supply memory error. I am running an older OS.

Thanks

[Nal_NR]

Hi @wolfie2120,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the supply memory error.

• Follow these troubleshooting steps in the order presented.
• Open the front door and remove the suspected toner cartridge.
• Check the supplies memory chip. If it is damaged, replace the toner cartridge.
• Reinstall the toner cartridge.
• Close the front door.
• If the message displays again, turn the printer off, then on again.
• Verify if the cartridge is a genuine HP toner cartridge. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit or visit hp.com/go/ok and enter the serial number from the security label.
• If the error persists, and it is a genuine HP toner cartridge, contact your HP-authorized service or support provider or contact HP customer support for assistance in resolving the issue.
• http://www.hp.com/go/contactHP
• If it is an aftermarket (non-hp) or remanufactured toner cartridge, return the defective toner cartridge to the vendor where purchased.

NOTE: Service or repairs that are required as a result of using unsupported supplies is not covered under HP warranty.

Hope this helps! Keep me posted for further assistance.

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