Printer error

[Joonbug0724]

My printer is not responsive. The orange light remain persistent even after completing the recommendations a HP support agent provided. I’m seeking for other ways to remedy the problem. The printer hasn’t been used in a a few months and I changed the IP address but no luck. I look forward to hearing from somebody! Cheers. 

[Sneha_01]

Hi @Joonbug0724,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your printer's orange light remains on and it's unresponsive even after trying the recommendations provided by HP support, it typically indicates an issue that could be related to hardware or connectivity. Here’s a comprehensive troubleshooting guide to help you address the problem:

1. Identify the Type of Orange Light

1. Check Light Pattern:
   • Determine if the orange light is steady or blinking. A steady light usually indicates a more serious issue, while a blinking light might point to specific error codes.

2. Power Cycle the Printer

Turn Off and Unplug:

• Turn off the printer using the power button.
• Unplug the power cord from the back of the printer and from the wall outlet.

Wait and Restart:

• Leave it unplugged for about 60 seconds.
• Plug the power cord back in, ensure all connections are secure, and turn the printer on.

3. Check for Paper Jams

Inspect Paper Path:

• Open all accessible doors and trays.
• Look for any paper jams or obstructions and carefully remove any stuck paper.

Clean Paper Path:

• Ensure that no small scraps of paper or debris are stuck in the printer.

4. Check Ink Cartridges and Printhead

Verify Cartridges:

• Open the printer’s access door and check if the ink cartridges are properly installed.
• Remove and reinstall the cartridges to ensure they are seated correctly.

Inspect Printhead:

• If accessible, check the printhead for any visible issues or obstructions.

5. Perform Printer Reset

Factory Reset:

• If the printer has a reset option in the menu, use it to perform a factory reset. If you can’t access the menu, refer to the manual for instructions specific to your model.

Hard Reset:

• Unplug the printer and hold down the power button for about 15-30 seconds to clear any residual power. Then plug it back in and turn it on.

6. Check Network and Connectivity

Verify IP Address:

• Ensure that the IP address assigned to the printer is correct and does not conflict with other devices on the network.

Reconnect to Network:

• If the printer is connected via Wi-Fi, try reconnecting it to the network.
• Use the printer’s control panel or HP Smart app to search for and connect to your network.

7. Update Printer Firmware

1. Check for Updates:
   • Visit the HP Support website and search for your printer

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Joonbug0724]

Hello Rachel. I thank you for your detailed response. I’ll put these troubleshooting instructions into practice and will keep you updated. Cheers. 

[Sneha_01]

Hi @Joonbug0724,

Thank you for your response, 

Please feel free to reply to us and we will be more than happy to help you.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care and have a great day ahead!

Rachel571 

HP Support