Printer error

[Gemma_2]

I have been trying to print using my new printer. It keeps saying printer error, and when it does print it's printing only the top of the page 

[MysteriousMe]

@Gemma_2,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Check for Error Messages

Does the printer display a specific error code or message?

If so, let me know what it says.

2. Restart Everything

Turn off the printer, unplug it from power for 60 seconds, and then plug it back in.

Restart your computer.

If using Wi-Fi, restart your router as well.

3. Check Ink Levels & Paper

Make sure there's enough ink in the cartridges.

Ensure you're using the correct paper type and it's loaded properly.

4. Run HP Print and Scan Doctor

Download and run HP Print and Scan Doctor to detect and fix any issues.

5. Reinstall Printer Drivers

Uninstall the printer from your computer.

Download and install the latest drivers from HP's official site.

6. Check Print Settings

Go to Printer Preferences and ensure:

The correct paper size is selected.

Print quality is set to normal or best.

No page scaling or shrink-to-fit settings are enabled.

7. Try Printing a Test Page

From the printer control panel, print a test page.

Does it print correctly?

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Asfiya03

HP Support