Printer error

[AMC61]

My HP Deskjet 2852e will not print.  I have changed both inks and the color ink is still flashing like it needs ink but it's a new cartridge.  In addition, the printer is saying it's offline.  I've turned my computer on and off three times with no success.

[Max3Aj]

@AMC61, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand your HP DeskJet 2852e is showing a flashing color ink light and appears offline, even after replacing the cartridges and restarting your computer. Let’s walk through a few steps to get your printer back up and running:

Check the Ink Cartridge Installation

Even new cartridges can sometimes be improperly seated.

1. Turn on the printer.
2. Open the ink cartridge access door.
3. Remove the color cartridge and inspect it for any protective tape make sure it’s fully removed.
4. Reinsert the cartridge firmly until it clicks into place.
5. Close the access door and check if the light stops flashing.

Resolve the “Printer Offline” Status

Check the connection:

• If using Wi-Fi, ensure the printer is connected to the same network as your PC.
• If using USB, try a different port or cable.

Set the printer as default:

• Go to Control Panel > Devices and Printers.
• Right-click your HP DeskJet 2852e and select Set as default printer.

Disable “Use Printer Offline”:

• Right-click the printer icon again.
• Click See what’s printing > Printer menu.
• Uncheck Use Printer Offline if selected.

Restart the Print Spooler (Windows)

1. Press Windows + R, type services.msc, and press Enter.
2. Scroll to Print Spooler, right-click it, and select Restart.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support