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‎07-02-2021 09:58 AM

HP Recommended
Product: Officejet 6700 Premium

 

 One day recently, out of the blue, I received an error and it will not print now.  The error reads; "Printer Failure - There is a problem with the printer or ink system.  Turn printer off, then on.  If problem persists, contact HP.  0x61011bed"

Category:
4 people had the same question
1 REPLY 1

‎07-05-2021 08:48 AM

HP Recommended

@Superbee

 

Welcome to the HP support community.

 

I understand that you are getting the "Printer Failure" error, follow these steps to fix the issue.

Reset the printer to recover from printer errors or failures.

  1. If your printer has a rechargeable battery, remove it.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  6. Turn on the printer to complete the reset.

Update the printer firmware

Here are the steps:- Click here

 

Refer to this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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