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‎03-20-2021 05:24 PM

HP Recommended
Product: HP Envy 5644
Operating System: Microsoft Windows 10 (32-bit)

Printer errors says to install tricolor correctly. I did that, and also cleaned contacts. Tried resetting. Still doesn't print.

Category:
1 REPLY 1

‎03-23-2021 03:43 AM

HP Recommended

@Linda1352, Welcome to the HP Support Community!

 

I understand the color ink cartridge is not working. To assist you better, are you using HP ink cartridges?

Have you tried using an alternate color ink cartridge?

 

Kindly perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

Make sure the ink cartridges are properly placed. You may refer to - Replacing the Ink Cartridges

 

If the issue persists, I'm afraid this could be a hardware issue. Please reach out to the HP Technical Support team in your region regarding the replacement options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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