cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Linda1352
New member
1 0 0 0
Message 1 of 2
70
Flag Post

Printer errors

HP Recommended
HP Envy 5644
Microsoft Windows 10 (32-bit)

Printer errors says to install tricolor correctly. I did that, and also cleaned contacts. Tried resetting. Still doesn't print.

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
18,918 18,920 1,347 1,557
Message 2 of 2
Flag Post
HP Recommended

@Linda1352, Welcome to the HP Support Community!

 

I understand the color ink cartridge is not working. To assist you better, are you using HP ink cartridges?

Have you tried using an alternate color ink cartridge?

 

Kindly perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

Make sure the ink cartridges are properly placed. You may refer to - Replacing the Ink Cartridges

 

If the issue persists, I'm afraid this could be a hardware issue. Please reach out to the HP Technical Support team in your region regarding the replacement options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation