Printer failure. There is a problem with the printer or ink system. Tried all reset options

[Bill2504]

HP 8600.  Notified me that my yellow 951 ink cartridge was depleted.  Put in a new one and it says Printer Failure.  There is a problem with the printer or ink system.  Turn off and turn back on to reset.  Did not work.  I bought a new yellow cartridge with the same issue.  Any clue?

[A_Gayathri]

Hi @Bill2504,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Officejet Pro 8600 is encountering an issue with the ink system even after replacing the yellow cartridge. Since you’ve already attempted the resets and cartridge replacements, here are some additional steps to help resolve the "Printer Failure" issue:
 

Clean the Ink Cartridge Contacts:

• Turn off the printer and unplug it.
• Remove the ink cartridges and inspect the contacts on both the cartridges and the printer.
• Clean the contacts gently with a soft cloth or cotton swab dampened with distilled water (make sure the swab isn’t dripping wet).
• Reinstall the cartridges, and plug the printer back in.

Check for Ink System Error:

• If the error persists, there could be a deeper issue with the ink system. This could include a clogged ink hose or malfunctioning ink system components. If you’ve already replaced the yellow ink cartridge.

Perform a Hard Reset:

• Turn off the printer.
• Unplug the printer from the power source and wait for about 60 seconds.
• Plug the printer back in, turn it on, and see if the issue is resolved.

Check for Firmware Updates: Update the firmware on an HP printer

• Sometimes firmware issues can cause these types of errors. If your printer is connected to the internet, check for any available firmware updates via the printer’s settings menu.

Check the Cartridges for Compatibility:

• Ensure that the yellow ink cartridge you installed is compatible and properly seated in the cartridge slot.

Refer to this document: HP OfficeJet Printers - 'Printer Failure' Error   There is a problem with the printer or ink system....

I hope this helps. 

Take care and have a good day.

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