Printer failure. Turned on and off, No help. Contact HP impossible. 0x6100004a on message.

[Lily1414]

Whole message is:  Printer failure. there is a problem with the printer or print system.  Turn printer Off, then On.  (Did several times) If you continue to get this message, contact HP (impossible). Then this:  0x6100004a

REALLY need my printer and fax!!!

[Kuroi_Kenshi]

Hi @Lily1414,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Power Cycle the Printer

1. Turn Off the Printer: Press the power button to turn off the printer.
2. Unplug the Power Cord: Disconnect the power cord from the back of the printer and from the wall outlet.
3. Wait: Leave the printer unplugged for at least 60 seconds.
4. Reconnect the Power Cord: Plug the power cord back into the printer first, and then into the wall outlet.
5. Turn On the Printer: Press the power button to turn the printer back on.

Check for Paper Jams

1. Open Printer Access Doors: Open all access doors to check for paper jams.
2. Remove Any Jammed Paper: Carefully remove any paper bits or stuck sheets.
3. Check Paper Path: Ensure there are no obstructions in the paper path.

Refer to this link for further assistance: Click Here

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Take care and have an amazing day ahead! 🚀

Best regards,