Printer failure error

[tjdriver1]

This is a HP officejet 7610 printer.  It will not work, but display does light up with a "Printer Failure" error.  It does not say why the printer is failed, it just will not work

[Raj_05]

Hi @tjdriver1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

A "Printer Failure" error on your HP OfficeJet 7610 can be frustrating. Here are some steps you can take to try and resolve it.

• Restart the Printer: Power off the printer, unplug it from the wall, wait for about 30 seconds, and then plug it back in and turn it on.
• Check for Paper Jams: Open all accessible doors and trays to check for any paper jams or obstructions.
• Inspect Ink Cartridges: Remove and reinsert the ink cartridges to ensure they are properly seated. Check for any damage or leaks.
• Update Firmware: Check if there are any available firmware updates for your printer and install them if necessary.
• Reset the Printer: Perform a factory reset. This is usually done via the printer’s settings menu. 
• Check Connections: Ensure all cables (power, USB) are securely connected. If you're using a network connection, ensure the printer is properly connected to your network.
• Diagnostic Tools: Use the HP Print and Scan Doctor (if available for your printer) to diagnose and troubleshoot common issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support