Printer failure message

[Danoloane]

I"m getting a printer failure message that persists even after turning the printer off and back on and unplugging it and plugging back in.

[sandytechy20]

@Danoloane

Welcome to the HP support community.

I understand that you are getting printer failure errors, I am glad to assist you.

Check for obstructions in the carriage path

• With the printer on, disconnect the power cord from the rear of the printer.
• Open the door to access the carriage inside of the printer.
• Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.
• 
• Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.
• 
• Close the carriage access door.
• Reconnect the power cord to the rear of the printer, and then turn the printer on.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.