Printer failure message

[Tommyd66]

I have a HP Officejet Pro 8610 printer.  I am getting a printer failure message that states “there is a problem with the printer or ink system.  Turn printer off, then on.  If problem persists, contact HP”. I’ve tried turning it off and on but the same message appears.  Help!

[Raj_05]

Hi @Tommyd66,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're dealing with a common issue for HP printers. Here are some steps you can try to resolve the "printer or ink system" error on your HP OfficeJet Pro 8610.

Power Cycle the Printer:

• Turn off the printer.
• Unplug the power cord from the back of the printer and the wall outlet.
• Wait for 60 seconds.
• Plug the power cord back in and turn on the printer.

Check Ink Cartridges:

• Open the printer's ink cartridge access door.
• Remove the ink cartridges and inspect them for any damage or leaks.
• Reinsert the cartridges, ensuring they are seated properly.

Check for Obstructions:

• Look inside the printer for any paper jams or foreign objects that might be causing a problem.
• Remove any obstructions you find.

Clean Ink Cartridge Contacts:

• With the cartridges removed, clean the contacts inside the printer and on the cartridges with a soft, lint-free cloth.
• Be careful not to touch the nozzles or use any liquids.

Perform a Hard Reset:

• Turn off the printer and disconnect it from the power source.
• Wait for 60 seconds, then reconnect the power and turn on the printer.

Update or Reinstall Printer Firmware:

• Check for any available firmware updates for your printer on the HP website and install them if available.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support