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‎04-25-2018 01:31 PM

HP Recommended
Product: photosmart 7520
Operating System: Microsoft Windows 10 (64-bit)

The ink level printout showed no ink in the blackxl cartridge even though I just replaced it.  Did all the troubleshooting and still showed not ink.  I assumed it was the print head so I replaced it following the instructions carefully.  When I turned on the printer, it said to align the cartridges and that is when I got the message "printer failure - there is a problem with the printer or ink system.  There was no error code.  I havwe tried all the troubleshooting ideas and nothing works.  Do I need a new printer?

14 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-25-2018 03:29 PM

HP Recommended

Try all these Google and Youtube threads here.

 

https://www.google.com/search?q=there+is+a+problem+with+the+printer+or+ink+system&ie=utf-8&oe=utf-8&...

 

Search for more if needed.  Good luck.

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2 REPLIES 2

‎04-25-2018 03:29 PM

HP Recommended

Try all these Google and Youtube threads here.

 

https://www.google.com/search?q=there+is+a+problem+with+the+printer+or+ink+system&ie=utf-8&oe=utf-8&...

 

Search for more if needed.  Good luck.

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‎04-01-2019 05:26 PM

HP Recommended

Not the black cartrdge. was the tricolor.

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