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‎12-07-2020 02:57 PM

HP Recommended
Product: Office Jet 6958

I keep getting a “printer failure” error code 0x6100004a every time I start up my printer. I’ve tried unplugging it, waiting, turning it on and off, etc. I’ve done all the basic stuff but nothing works. This printer is only 2 years old. I tried chatting with a virtual agent but that was literally pointless, they don’t help at all, wouldn’t connect me to a real person because my warranty is expired so I’m stuck with a broken printer. This is ridiculous. If I hadn’t of bought it myself I’d throw it away and get a new one, but I can’t so I need assistance on how to fix it. 

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1 REPLY 1

‎12-17-2020 04:08 AM

HP Recommended

@Emilynic38, Welcome to HP Support Community!

If you have already performed the steps from the document '0xc19a0005' or Similar Error Code Displays and the issue persists, it could be a hardware failure.

 

Please reach out to HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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