Printer give blue screen

[LotteVL95]

Dear 

When I plug the printer in I only get a plain blue screen. Can I do anything about this or is it for the trash?

[Raj_05]

Hi @LotteVL95,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP printer is causing a blue screen error on your computer, it could be due to a variety of reasons. Here are some steps you can take to troubleshoot the issue.

• Disconnect the printer from your computer and restart your computer. If the blue screen error does not occur after disconnecting the printer, it may be due to a driver or software issue related to the printer.
• Check for any updates to your printer driver and software. You can do this by visiting the HP website and downloading the latest drivers and software for your specific printer model.
• Run a virus scan on your computer to check for any malware that could be causing the blue screen error.
• Check for any loose connections between the printer and your computer. Make sure all cables are securely plugged in.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support