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‎01-30-2021 04:24 PM

HP Recommended
Product: HP Officejet 5200
Operating System: Other

HP Officejet 5200- My printer has Error Code 0XDD000D78. The light stays on. I went all over HP, but can not get an answer. Could you help me?

       It just do not work

Category:
1 REPLY 1

‎02-08-2021 10:55 PM

HP Recommended

@lellery, Welcome to the HP Support Community!

 

I understand you are not able to print due to this error. Kindly perform the steps mentioned in these documents to resolve this issue - '0xc19a0005' or Similar Error Code Displays and A 'Paper Jam' Error Displays

Check for any paper jams inside the printer and make sure the print carriage is moving freely.

 

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

If the issue persists, I'm afraid this is a hardware failure. Please reach out to the HP Support in your region regarding the service/replacement options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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