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Microsoft Windows 10 (64-bit)

Printer says: "Printer error -- 71.02.4a. Printer NOT WORKING AT ALL 

3 REPLIES 3
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The support from Hp on this topic is just a joke. Over 10 threads this month regarding the same issue and no help. Tried so many troubeshooting which was posted here but still not working.

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I have tried all the suggestions withour success.  I'm tried of not getting feedback from HP to fix the problem.  I have used their products for a long time and spent a lot of money on they cartridges.  Since they don't respect me as a customers, I'm moving on to other products.  Good bye HP.  Sorry you aren't listening to your customers!!!  You have made a working , dependable printer into a boat archor.

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You might check on my own thread on this. I solved my issue but on your own risk.

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