Printer has printhead problem Error 62.80.03

[Nglogowski]

Hi everyone,

I just tried to turn on my printer and it came up with this error "Printhead Problem: There is a problem with the printhead. Event Code 62.80.03.

I cannot access the menu, nothing, when I turn the printer on it goes straight to this message and I cannot navigate anywhere else.

Please help!

[Raj_05]

Hi @Nglogowski,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code 62.80.03 on HP printers typically indicates a printhead issue. Here are some steps you can try to resolve the problem.

Power Cycle the Printer:

• Turn off the printer and disconnect the power cord.
• Wait for about 60 seconds.
• Reconnect the power cord and turn the printer back on.

Check the Printhead and Cartridges:

• Open the printer's access door to reach the printhead.
• Ensure the printhead and cartridges are correctly installed.
• Remove the cartridges and inspect them for any damage or ink leakage. Clean any ink residue with a lint-free cloth.
• Reinstall the cartridges firmly.

Printhead Cleaning:

• If your printer allows, perform a manual printhead cleaning. Refer to your printer's manual for specific instructions on how to do this.

Reset the Printer:

• If you can access the printer settings, perform a factory reset. This option is usually found under the "Setup" or "Tools" menu.

Firmware Update:

• Ensure your printer's firmware is up to date. Visit the HP support website, download the latest firmware for your printer model, and follow the instructions for updating.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support