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Hi everyone,

 

I just tried to turn on my printer and it came up with this error "Printhead Problem: There is a problem with the printhead. Event Code 62.80.03.

 

I cannot access the menu, nothing, when I turn the printer on it goes straight to this message and I cannot navigate anywhere else.

 

Please help!

1 REPLY 1
HP Recommended

Hi @Nglogowski,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

The error code 62.80.03 on HP printers typically indicates a printhead issue. Here are some steps you can try to resolve the problem.

 

Power Cycle the Printer:

  • Turn off the printer and disconnect the power cord.
  • Wait for about 60 seconds.
  • Reconnect the power cord and turn the printer back on.

Check the Printhead and Cartridges:

  • Open the printer's access door to reach the printhead.
  • Ensure the printhead and cartridges are correctly installed.
  • Remove the cartridges and inspect them for any damage or ink leakage. Clean any ink residue with a lint-free cloth.
  • Reinstall the cartridges firmly.

Printhead Cleaning:

  • If your printer allows, perform a manual printhead cleaning. Refer to your printer's manual for specific instructions on how to do this.

Reset the Printer:

  • If you can access the printer settings, perform a factory reset. This option is usually found under the "Setup" or "Tools" menu.

Firmware Update:

  • Ensure your printer's firmware is up to date. Visit the HP support website, download the latest firmware for your printer model, and follow the instructions for updating.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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