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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎01-01-2021 03:06 PM

HP Recommended
Product: Officejet 7612
Operating System: Microsoft Windows 10 (64-bit)

My officejet 7612 has a print head error.  I checked the ribbon cables, and it seems to be connected.  Any other possible issues

Category:
1 REPLY 1

‎01-10-2021 02:47 PM

HP Recommended

@JohnFt

 

Welcome to the HP support community.

 

Update the printer firmware

Updating the printer firmware might resolve printhead problems. Go to Updating or Upgrading Printer Firmware for more information.

 

Reseat the printhead up to three times

  1. With the printer turned on, unplug the power cord from the rear of the printer.

  2. Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.

    Animation showing how to reseat the printhead in the carriage

  3. Close the cartridge access door.

  4. Reconnect the power cord to the rear of the printer.

  5. Wait for the printer to start, and then look for the error.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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