Printer head error

[luckylindy]

I have a print head error.  Is this the cartridge or the printer print head. Should I replace the cartridges and waste them or just get a new printer. I have tried to other steps HP advised.

[Raj1788]

@luckylindy

Thank you for joining the HP Community

Could you please help me with the exact model name or the product number of the printer?

Keep me posted!

Cheers:)

[luckylindy]

Thanks for responding Raj. It's an HP Photosmart 6520 so it's old. I appreciate any help. Maybe it's time for a new printer. If so, how do I safely dispose of my old one?

[Raj1788]

@luckylindy

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Then, click on this link: https://support.hp.com/in-en/product/hp-photosmart-6520-e-all-in-one-printer-series/5169038/document... and follow the document.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)