Printer head error

[Tar_baby40]

Printer head installed wrong error code! I’ve tried everything imaginable. Popped the ink out, popped the printer head out and put all back and still not working.

[Nal_NR]

Hi @Tar_baby40,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with the printhead error.

If you're encountering a "printer head installed wrong" error on your HP Officejet Pro 8610 e-All-in-One Printer, here are steps you can follow to troubleshoot and resolve the issue:

1. Ensure Correct Printhead Installation:

• Power Off the Printer: Turn off the printer and unplug it from the power source.
• Open the Printer: Open the front access door to access the printhead.
• Remove the Ink Cartridges: Carefully remove all the ink cartridges from the printhead.
• Remove the Printhead:
  • Lift the latch to release the printhead assembly.
  • Remove the printhead carefully without touching the copper contacts or the nozzle.
• Reinstall the Printhead:
  • Reseat the printhead back into its slot.
  • Push down the latch to lock the printhead securely in place.
• Reinstall the Ink Cartridges: Insert the ink cartridges back into the printhead until they click into place.

2. Clean the Printhead Contacts:

• Power Off the Printer: Unplug the printer again.
• Clean the Contacts:
  • Use a lint-free cloth slightly moistened with distilled water or isopropyl alcohol.
  • Gently clean the gold-colored contacts on the printhead and inside the printer where the printhead connects.
• Dry the Contacts: Allow the contacts to dry before reinserting the printhead and cartridges.

3. Reset the Printer:

• Perform a Power Reset:
  • Unplug the printer from the wall outlet.
  • Wait for 60 seconds, then plug it back in.
  • Power the printer back on and check if the error persists.

4. Update Printer Firmware:

• Check for Firmware Updates:
  • Visit the HP Support website to see if there is a firmware update available for your printer model. Updating the firmware can sometimes resolve hardware-related errors.

Please find the remaining steps in the next post. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Tar_baby40,

Please find the remaining steps below. 

5. Align the Printhead:

• From the Printer Control Panel:
  • Navigate to Settings > Printer Maintenance > Align Printhead.
• Follow On-Screen Instructions: Allow the printer to run the alignment process and check if the issue is resolved.

6. Factory Reset the Printer:

• Factory Reset (if necessary):
  • On the printer control panel, navigate to Settings > Restore Defaults.
  • Confirm the reset and wait for the printer to restart. Afterward, try reinstalling the printhead and cartridges again.

7. Replace the Printhead (if faulty):

• Check for Printhead Damage: If the printhead itself is damaged or malfunctioning, you might need to replace it. Contact HP Support to order a new printhead or for assistance with warranty claims.

You may also refer to this document-print head errors.

If none of the above steps resolve the issue, it may be a hardware malfunction. Since you've already tried reinstalling the printhead, contact HP Phone Support for further assistance.

Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.