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‎04-07-2019 03:01 PM

HP Recommended
Product: Office Jet Pro 8710

We connect wirelessly to this printer, and now every time I try to print, I get a message that the printer is in error mode. When I click on the pending files, it just states "error printing." When I troubleshoot the printer it says it can't identify the problem.

3 REPLIES 3

‎04-07-2019 05:32 PM

HP Recommended

Does turning it off then on clear the error msg?

If you are running Windows give the HP print & scan doctor program a spin.

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‎04-10-2019 07:53 AM - edited ‎04-10-2019 07:56 AM

HP Recommended

I've tried both and neither has helped. When I run the print and scan doctor, it just starts its process and then refreshes the screen. I click to run it again and it goes into the never ending Loop of just refreshing the screen. It never actually gives me any information.

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‎04-10-2019 11:25 AM

HP Recommended

If the warranty is still valid contact HP support.

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