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‎11-09-2023 08:29 AM

HP Recommended
Product: HP LaserJet Pro M402dn

Printer in an error state 'HP LaserJet Pro M402-M403 n-dne PCL 6' is in an error state. How can i solve this issue tell me the way please

Category:
1 REPLY 1

‎11-09-2023 03:32 PM

HP Recommended

Clear any stale print jobs by following print jobs by following the instructions in this link: https://answers.microsoft.com/en-us/windows/forum/all/cant-delete-print-queue-in-windows-10/c01abbe3...

After that, restart the computer and printer and see if it is now ready to print. If it is but fails when you try to print it might be a problem with the driver. If you could provide more details about the driver you are using, how the printer is connected and what type of port the printer driver is using this might help us track down the problem

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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