Printer in error state

[Mosside039]

unable to print documents, pictures etc. Error showing "Printer in error state". Have gone through various efforts to correct this error but with no resolution.

[VikramTheGreat]

Hi @Mosside039,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP Smart Tank Plus 555 Wireless All-in-One printer is showing a "Printer in error state" message, and you've already tried basic troubleshooting. Here are some targeted steps you can take to resolve the issue:

Step-by-Step Troubleshooting

1. Power Cycle the Printer
   • Turn off the printer and unplug it from the power source.
   • Wait for 60 seconds, then plug it back in and turn it on.
     
      
2. Check for Error Indicators on the Control Panel
   • Since this model uses a button panel (not a touchscreen), look for any blinking lights or error codes.
   • Refer to this guide to interpret them:
     👉 HP Smart Tank Printers - Blinking lights and error codes | HP® Support
      
3. Use the HP Smart App’s Diagnose & Fix Tool
   • Download or open the HP Smart app on your Windows PC.
   • Go to Printer Settings > Diagnose & Fix.
   • This tool can automatically detect and resolve many common issues.
     👉 Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support
      
4. Check Connection Type
   • If you're using Wi-Fi, ensure the printer is connected to the same network as your PC.
   • Try switching to a USB connection temporarily to rule out network issues.
      
5. Update or Reinstall Printer Drivers
   • Visit the official support page to download the latest drivers:
     👉 HP Smart Tank Plus 555 Wireless All-in-One Software and Driver Downloads | HP® Support
      
6. Check for Print Queue Errors
   • Go to Control Panel > Devices and Printers.
   • Right-click your printer > See what’s printing > Cancel all documents.
   • Then right-click again > Set as default printer.

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support