Printer is full of ink but prints no image

[MassiveJB]

My printer is no longer printing any images despite having some new cartridges. I believe the printhead itself has now failed, no amount of troubleshooting works. 

[Raj_05]

Hi @MassiveJB,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you've tried various troubleshooting steps and suspect that the printhead of your HP OfficeJet Pro 8028 has failed, you may want to consider the following additional steps and solutions.

Clean the Printhead:

• Go to the printer control panel or the HP Smart app on your computer.
• Look for the "Setup" or "Tools" option.
• Find the "Clean Printhead" or similar option and run the cleaning process.

Manually Clean the Printhead:

• Turn off the printer and disconnect it from the power source.
• Open the ink cartridge access door and locate the printhead.
• Remove the printhead carefully.
• Dampen a lint-free cloth with distilled water and gently clean the printhead. Be careful not to touch the nozzles with your fingers.
• Allow the printhead to dry completely before reinstalling it.

Update Firmware and Drivers:

• Ensure that your printer has the latest firmware installed. You can usually find firmware updates on the official HP website.
• Make sure your printer drivers are up-to-date. You can download the latest drivers from the HP support website.

Check for Error Messages:

• Check the printer display or any error messages on your computer for specific information about the printhead issue. This information can help you identify the problem more accurately.

Printhead Replacement:

• If cleaning and troubleshooting don't resolve the issue, and your printer is no longer under warranty, you may need to replace the printhead. 

Remember to follow the specific instructions provided by HP for your printer model during any cleaning or maintenance procedures to avoid causing additional damage.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[MassiveJB]

None of these worked