Printer is in Error State but HP Smart says I'm ready to print

[steakmondays]

This printer is brand new. I just took it out of the box today. When I go to the HP Smart app and run diagnostics and check the printer status it says everything is good and I'm ready to print, and test sheets work just fine. However when it comes to printing ANYTHING else from my laptop, my computer gives me a message saying "Printer is in error state"

Things I have already tried

-printing different types of media (notes, photos, PDFs all don't work)

-Restarting my computer 

-unplugging my printer

-unplugging my router

-clearing the print queue and starting from scratch

-talking to the virtual assistant (not helpful)

-using "diagnose and fix" (it said everything was fine)

For added context I'm printing from an HP Envy 360 laptop, printing from my phone works just fine. I don't know what to do here.

[Nal_NR]

Hi @steakmondays,

Welcome to the HP support community.

I am glad to assist you with the printer "printer in the state of error" errors, follow these steps to fix the issue.

Use HP Print and Scan Doctor to fix connectivity and printing issues.

Download HP Print and Scan Doctor.

Run HPPSdr.exe from the download location on your computer.

Once HP Print and Scan Doctor opens, click Start, and then select your printer.

If your printer is not in the list, turn it off and on, and then click Retry.

If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

If a screen prompts you to turn on printer updates, click Yes.

If a screen prompts you to make your printer the default printer, click Yes.

Try to print.

.Assign a manual IP address to manually connect the printer.

Find the printer IP address to assign it manually.

Make sure there is plain white paper in the input tray.

Touch and hold the Information button for 3 seconds.

All the control panel buttons light up.

At the same time, touch the Information and Resume buttons .

Setting a Static IP Address

Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wireless.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

You can try steps 2 and steps 4 in this HP document for more assistance:- Click here

Hope this helps! Keep me posted for further assistance.
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