Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 1
Flag Post

Printer is only printing half a page and I've reset the printer multiple times

HP Recommended
HP ENVY 4500
Mac OS X 10.11 El Capitan

My HP ENVY 4500 will only print half/partial pages. It will print the top perfectly, and then toward the end of the printing the page will stop right in the middle and the printer will indicate the job it done. I've tried printing from other devices like iPhones, restarting the printer and re-connecting to wireless, and a hard reset. It will not print the full page whether printing wirelessly or with the USB cord. I went looking on the HP website and it told me to just get a new printer. I'm just confused as to why everything seems to work right up until the last 2-3 seconds of printing and the page stops.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation