Printer is print each line 3 times

[NanaNancy]

My printer suddenly started print each line 3 times. I have cleaned printheads, alined printheads and calibrated.  Still doing it.  This happened suddenly.  How do I fix it?

Thank you

[KrazyToad]

@NanaNancy

I understand your concerns and would like to help

Do you experience the same issue when making photocopies?

Please print a Quality Diagnostic Page and let me know how it prints

This will help us identify if it's a driver related issue or Hardware

1. Load plain white paper into the tray.

2. On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon (). The Setup menu displays.

3. Swipe the display to scroll to Print Reports, and then touch Print Reports.

4. Touch Print Quality Report. The printer prints a test page.

   Figure : Example of a Print Quality Diagnostics Page

   

Keep me posted 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[NanaNancy]

I have done all of this 5 times and now the lines are printing 6 times and it is also doing it when I copy a document.  

[TEJ1602 · Accepted solution]

@NanaNancy

This looks like a hardware issue.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[NanaNancy]

Thank you