cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
ctv
New member
1 0 0 0
Message 1 of 2
74
Flag Post

Printer is printing blanks

HP Recommended
Photosmart 309g
macOS 10.15 Catalina

I have the above printer for some time. Did not use it for two years since i bought the office jet8600. I wanted to print some photos. So i powered the 309 and found all the inks are empty. Bought the ink. And insertrd and the printer acknowledged genuine hp ink cartridge s.

i cleaned the printer head and try to print. Blank sheet comes out. Asked for printer status report. Just a horizontal blue line in the upper part of the paper.

 

When i asked for the ink level black photo ink is low.

 

i am going to buy the photo ink and try. In the mean time, any body knows what may be the problem?

 

Ctv

1 REPLY 1
jabzi
Level 13
Level 13
6,410 6,384 513 1,113
Message 2 of 2
Flag Post
HP Recommended

Hello, 

 

I think the print-head nozzles are clogged since you did not use the printer for such a long time.  I am confident that by using new cartridges the issue should be fixed.

 

But just in case if the issue still persist, i'd recommend you to try all the troubleshooting steps as mentioned in the below URL.

https://support.hp.com/us-en/product/hp-photosmart-premium-all-in-one-printer-series-c309/3984414/do... 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation